Privacy and Data Policy

These policies are designed to comply with UK data protection laws, including the General Data Protection Regulation (GDPR).

Privacy Policy

Cycloxx Limited is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your information when you use our website www.cycloxservices.co.uk and services. Please read this policy carefully to understand our practices regarding your personal information.

1. Information We Collect

a. Personal Information

We may collect the following types of personal information when you interact with us:

• Contact Information: Name, email address, phone number, and postal address.
• Payment Information: Billing information, credit/debit card details (processed by our secure payment provider).
• Service Details: Information about your cleaning requirements, property details, and preferences.

b. Automatically Collected Data

When you use our Website, we may collect certain information automatically, such as:

• Usage Data: Information about how you navigate and interact with our Website.
• Device and Technical Data: IP address, browser type, device type, operating system, and other technical data.

2. How We Use Your Information

We use your information for the following purposes:

• To Provide Services: To fulfill requests, manage bookings, and process payments.
• Customer Support: To respond to inquiries, provide customer support, and improve customer service.
• Marketing: To send promotional materials, updates, and relevant offers with your consent.
• Website Improvement: To analyze and improve the functionality, user experience, and security of our Website.

3. Legal Basis for Processing

We rely on the following legal grounds to process your personal data:

• Performance of a Contract: When processing is necessary for fulfilling a service contract with you.
• Legitimate Interests: For purposes such as improving our services and marketing.
• Consent: For marketing communications when you have given explicit consent.

4. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party providers (such as payment processors) who assist us in delivering our services.
• Legal Compliance: Where required by law or to protect our rights, property, or safety.

5. Data Security

We implement technical and organizational measures to protect your personal information. However, please be aware that no security measures are perfect, and we cannot guarantee the absolute security of your data.

6. Your Rights

As a data subject under UK data protection law, you have the following rights:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate information.
• Deletion: Request deletion of your personal information.
• Withdrawal of Consent: Withdraw your consent to marketing communications at any time.

7. Cookies

Our Website uses cookies to enhance user experience. Please refer to our [Cookie Policy] for more information.

8. Changes to This Privacy Policy

We may update this policy periodically. We encourage you to review it regularly.

If you have any questions or concerns regarding this Privacy Policy, please get in touch with us: